Privacy Policy

Privacy Statement of Learning Industries Limited

This privacy policy (“Privacy Policy”) applies to any collection and processing of personal data carried out:

  • when you interact with the website or any e learning services under the domain LEARNINGINDUSTRIES.COM, operated by Learning Industries Limited;
  • when you purchase or use e learning or when you request or engage with other services from Learning Industries, including when you contact us for pre or post-sale customer services or specific questions or requests;
  • when we communicate with you as part of our marketing activities.

By accessing and using the website or any e learning services or otherwise providing us with your personal data, you confirm that you have read and that you understand the way we collect, process, use and disclose your personal data as described in this Privacy Policy.

You will also be informed of this Privacy Policy, when a specific processing activity requires your consent, be asked to consent.

We collect and process your personal data in accordance with all applicable data protection laws and regulations, including, without limitation, the laws promulgated on the matter by the European Union, such as the Directive 95/46/EC on the protection of individuals with regard to the processing of personal data and on the free movement of such data and all the laws promulgated in the EU Member States, as well as the orders and guidelines issues by the competent data protection authorities, as applicable, and the General Data Protection Regulation (EU) 2016/679 of 27 April 2016 ('GDPR') and supplementing national provisions applicable as of 25 May 2018 (the 'Data Protection Laws').

The controller of the personal data (i) that are collected when you use this Site and (ii) that are collected for our marketing activities is Learning Industries Limited.

Information about our Organisation and Website

Modern information and communication technologies play a fundamental role in the activities of an organisation like Learning Industries Limited. We are based in UK.

Our principal activities are:

  • Online Education and Training
  • E learning Design and Development

Our privacy policy covers Learning Industries Limited and its Web sites and e learning systems:

Organisation Name:Learning Industries Limited
Address:Sophia House
Address:28 Cathedral Road
City:Cardiff
Postcode:CF11 9LJ
Country:Wales, UK
Controller:Learning Industries Limited
Web Sites:http://www.learningindustries.com

What information do we collect?

  • We collect data when a user registers on our website, when they contact us or purchase or use our services.
  • We collect, where required, names, usernames, organisation, position, email addresses and telephone numbers.
  • We do not process sensitive data.
  • Online financial transactions are processed by World Pay (link website)

How do we use personal information?

Service and business-related purposes for which we will process data include:

  • personalisation of content, business information or user experience
  • account set up and administration
  • delivering marketing and events communication.

We collect and process:

  1. Personal data that you provide when you interact with Learning Industries for example, when you register on our website or e learning systems. This personal data may include:
    • your name, e-mail address, telephone number
    • your username and password
    • your job title and employer
  2. Personal data that you provide when you purchase services from us. This personal data may include:
    • your name, e-mail address, telephone number
    • the history of services you purchase
    • details regarding the services we have provided.

For what purposes are my personal data processed?

Learning Industries Limited, as controller, processes your personal data for the following purposes:

  1. to operate and manage our website and e learning services, including:
    • to provide you with the services or functionalities that you request;
    • to create your account and manage your licenses and training record including progress and attainment;
    • to customise and personalise your view of the training records and modules licensed and subscribed to.
  2. to manage your purchases of services and licenses;
  3. to conduct marketing activities for Learning Industries, including:
    • for direct marketing purposes, including to send you (subject to your consent, that is optional), also through e-mail or other electronic communications means such as SMS, MMS, fax, etc. promotional information and material on our products and services, on special initiatives on price and promotions.
  4. to provide you with our customer-service and after-sale services and to respond to your request(s) of information, question(s), communication(s) or feedback;
  5. for other purposes:
    • for fraud prevention purposes ; and
    • to comply with our obligations under applicable laws, regulations and Community legislation, and to assess and defend a legal right.

What are the legal bases for the processing of my personal data as described herein?

We will collect and process your personal data for the purposes described in the Section 'For what purposes are my personal data processed?' on one of the following legal bases:

  • The processing of your personal data is necessary for performance of a contract with you or in order to take steps prior to entering into a contract with you at your request (Article 6, 1., (b) of the GDPR, as of 25 May 2018);
  • The processing is necessary for the purposes of our legitimate interests and such interests are not overridden by your interests or fundamental rights and freedoms (Article 6, 1., (f) of the GDPR, as of 25 May 2018); The legitimate interests that we pursue notably include our interest to manage and maintain the contractual relationship with you, to answer to your specific requests, to ask your feedback in order to improve our services and our products, or to pursue other general marketing activities.
  • Where your specific consent is required to the processing of your personal data as described herein, your personal data will be processed based on such consent (Article 6, 1., (a) of the GDPR, as of 25 May 2018);

How long will my personal data be processed?

Personal data are not kept for longer than the time necessary to achieve the specific data processing purposes described herein, unless shorter or longer retention periods apply under applicable Laws.

Are my personal data safe?

We are committed to protect the security and confidentiality of your personal data. We take – and require that any service provider and/or third party processor processing personal data on our behalf and on our instructions takes – appropriate technical and organizational measures to prevent loss and destruction, even accidental, of data, unauthorized access to data, unlawful or unfair use of data. Moreover, information systems and software programs are configured so that personal and identification data are used only when necessary to achieve the specific processing purpose from time to time sought.

We deploy a variety of advanced security technologies and procedures to help protect personal data against the risks outlined above. For example, personal data provided by users are stored on secured servers placed in controlled locations. Moreover, for the transmission of some data through the Internet are deployed encryption techniques such as the Secure Socket Layer (SSL) protocol.

However, please note that no electronic transmission or storage of information is 100% secure. Therefore, despite the security measures that we have put in place to protect your personal data, we cannot guarantee that loss, misuse, or alteration of data will never occur.

Where do my personal data go? Who are the recipients, where is it transferred and for what purposes?

Personal data collected as part of the sale of services and as part of our customer service are stored on the servers provided and managed by our third-party storage and hosting provider Rackspace Limited, with registered offices at 5 Millington Road, Hyde Park Hayes, Middlesex, UB3 4AZ, servers located in London, United Kingdom.

We communicate personal data within the limits and under the circumstances specified in this Privacy Policy, subject to your specific consent when required under applicable Data Protection Laws:

  1. Your personal data will be accessible within our organization by the internal and external personnel that need to access it because of their duties in relation to the processing purposes herein specified. We ensure that these persons are held by appropriate security and confidentiality duties.
  2. Your personal data may also be accessible by third party service providers that we appoint to process personal data on our behalf and on our instructions (as Processors). These Processors include:
    • third party service providers to which we may revert to for performance of professional, technical and organizational services functional to the managing of the Site and the activities performed therein, such as for example the sales of services and related activities, the managing of functionalities offered by the Site;
    • third party service providers to which we revert for closing purchase transactions and payment processing through our e-commerce platform;
    • A list of these Processors, with indication of where they are located, is available upon request. These Processors are bound by appropriate contractual obligations to implement adequate security measures to protect security and confidentiality of personal data.
  3. Your personal data may also be shared with institutions, authorities, public entities, banks and financial institutions, professionals, independent consultants, also in associate form, business partners or other legitimate recipients as permitted by applicable laws and regulations, for example in case of judicial processes, request by competent courts and authorities or other legal obligation, to protect and defend our rights and property and the Site.
  4. Lastly, we may also communicate your personal data to third parties in case of mergers, acquisitions, transfers of any of our assets, products, websites or operations.

Except for the foregoing, personal data will not be shared with third parties, natural persons or legal entities, that are unrelated to, or that do not perform a business, professional or technical function for us.

Personal data will not be communicated to third parties for their own marketing purposes.

These above mentioned recipients may be located in countries other than the country in which personal data was originally collected, it being noted that your personal data will in principle only be transferred within the European Economic Area or other countries recognized by the EU Commission as adducing an adequate level of protection of personal data.

In case any of the above recipient is established in a country outside the EEA that is not covered by an adequacy decision of the European Commission and therefore does not provide the same level of protection for your personal as in the EEA, we shall implement appropriate safeguards, including, but not limited to relevant data transfer agreements based on the EU Commission Standard Contractual Clauses for the transfer of data to third countries (Article 46, 2., (c) of the GDPR, as of 25 May 2018) or binding corporate rules (Article 47 of the GDPR as of 25 May 2018. A copy of these appropriate safeguards may be obtained by contacting our Offices.

Automatic Collection of Information

We automatically log personal data by means such as cookies or other programming techniques or we link information automatically logged by such means with personal data about specific individuals. We do so for the following purposes:

  • Technical administration of the Web site
  • Customer administration

Am I obliged to provide my personal data? What are the consequences if I refuse to provide them?

Providing your personal data may be a requirement necessary to enter into or to perform a contract, including for the performance of certain services, such as subscription or licenses or the purchase of services, replying to and managing of requests of information, questions, communication or feedback. In the above referenced circumstances, refusal to provide your personal data would make it impossible for us to perform the contract or to provide the requested services, products or information as above specified.

What are my rights in relation to the processing of my personal data and how can I exercise them?

You are entitled at any moment to enforce the rights available to you under applicable Data Protection Laws, including but not limited to the right of access, rectification, restriction, erasure, opposition (including objecting, at any time and for free, to the processing of your personal data for direct marketing purposes), right to portability as well as the right to withdraw your consent. You also have the right to lodge a complaint with the competent supervisory authority.

For any query or request relating to the personal data processing, you may contact our Offices.

Access to the personal data we may hold about you

You can ask us, by sending an email ( dataprotection@learningindustries.com ) whether we are keeping personal data about you.

Upon request, which you can indicate by sending an email ( dataprotection@learningindustries.com ), we will provide you with a readable copy of the personal data which we keep about you, within appropriate timeframes.

We allow you to challenge the data that we hold about you and, where appropriate, you may have the data:

  • erased
  • rectified or amended
  • completed

Can we make changes to this Privacy Policy?

We reserve the right to update and amend all or parts of this Privacy Policy, at any time, to the fullest extent permitted under applicable law. The version published on the Site is the version actually in force. If we change this Privacy Policy, we will notify you of such changes by posting a link on the home page of the Site to the amended privacy policy that reads “Newly Revised Privacy Policy” and/or notifying you in any other manner (such as by email where appropriate or required by law and to the extent that we have your e-mail address).

Privacy Support

If you have an enquiry or concern about our privacy policy, please contact:

Name / Designation:Dr C J Moore / Director
Organisation Name:Learning Industries Limited
Address:Sophia House,
28 Cathedral Road,
Cardiff
CF11 9LJ,
Wales, UK
Tel:029 2021 4650
Email:dataprotection@learningindustries.com
Web:http://www.learningindustries.com

We do not recommend another means by which visitors' concerns may be addressed.